General Feedback

← Customer Feedback & Support for Tracepot

How can we improve Tracepot?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Add ability to annotate open issues

    Would it be possible to annotate open issues in order to support the diagnostic workflow? It does not need to be anything too complex - just a simple notepad page where I can add a comment along the lines of "Seems to be caused by variable foobar not having been initialized correctly..."

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. Add comment on crash

    Hello,

    I like your tools, I tested it since few days and it's really cool. By the way, a little improvement could be the possibility to add comment on a crash without closing it. Is it possible to add it in the future ?

    Regards

    1 vote
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  3. Customise "New Crash Issue" Slack message body (e.g. add Custom Fields)

    Hi Martin,

    We've had the Slack integration set up for the last year or so and get a lot of value out of it; however the main thing we need to know when we see a new crash report come in is identify what user (for which of our customers) the crash occurred for.

    We have this information stored in Custom Field data, so pretty much every time a crash comes in, someone has to click the link in Slack, log into Tracepot, click Crashes then click one particular crash, then copy/paste the data from the "Custom data" tab into…

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminMartin Milesich (CEO / Founder, Tracepot) responded

    Hi Andrew,

    After closer review this may not be possible to do the way you requested it.

    Notification is send only for new crash. As you know new crash is based on the hash created from crash report fields. Custom Field data are not used to generate the hash so you may have multiple users generating the same crash. We can send any Custom Field data in the notification but this will be misleading as what you really get is data from the first report that generated this new crash notification.

    Regards,
    Martin

  4. connect this perfect service to trello as task manager

    We use Trello service for managing our team tasks and it would be perfect to be able to connect these two useful services.

    7 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Categorize traces

    It would be great if we could categorize the messages sent to tracepot, and after in the analysis filter them appropiately.

    2 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Mark device as a dev device.

    What would be really good would be if in the UI you could mark a device that had reported a crash as a dev device and all reports from that device would now be develop mode. That way dev and release would be automatically separated without code modification.

    12 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    started  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General Feedback

Feedback and Knowledge Base

(thinking…)