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How can we improve Tracepot?

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  1. connect this perfect service to trello as task manager

    We use Trello service for managing our team tasks and it would be perfect to be able to connect these two useful services.

    7 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Customise "New Crash Issue" Slack message body (e.g. add Custom Fields)

      Hi Martin,

      We've had the Slack integration set up for the last year or so and get a lot of value out of it; however the main thing we need to know when we see a new crash report come in is identify what user (for which of our customers) the crash occurred for.

      We have this information stored in Custom Field data, so pretty much every time a crash comes in, someone has to click the link in Slack, log into Tracepot, click Crashes then click one particular crash, then copy/paste the data from the "Custom data" tab into…

      3 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        Hi Andrew,

        After closer review this may not be possible to do the way you requested it.

        Notification is send only for new crash. As you know new crash is based on the hash created from crash report fields. Custom Field data are not used to generate the hash so you may have multiple users generating the same crash. We can send any Custom Field data in the notification but this will be misleading as what you really get is data from the first report that generated this new crash notification.

        Regards,
        Martin

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